Hello,
I noticed an issue in production where change in Escalation Policy doesn’t reflect in the alerts triggered. To reproduce -
- Add 1 person as first responder and check the “Assign via round robin” box. The incident will be assigned as expected.
- Change the above person and click Save. The incident will continue to go to the same person as step 1.
- Uncheck the box and click on Save. The incident now goes to the configured person.
Please help us understand if -
- Round robin works with a single person
- The whole incident cycle is integrated with alertmanager prometheus. Does round robin work with that.