Hi friends of Pagey!
"Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand." --Norm Kerth, Project Retrospectives: A Handbook for Team Review
Do your teams use any similar mantras or framing devices to set the tone for your postmortems or retrospectives? Do you have anything you’ve learned from your own postmortems that have helped you improve your process? We’d love to hear about it!
If you’re getting started with postmortems and blamelessness, take a look at our ops guide at https://postmortems.pagerduty.com.