I am new to PagerDuty and I’m tasked to come up with subtle changes in how PagerDuty primarily functions!
Here’s my requirement-
Notify 2nd level individual when an incident ran for more than 60 mins (Yes, despite level-1 acknowledging the incident, we would like to notify Level-2 as soon as clock go past 60 mins since the incident trigger)
At present, Pagerduty doesn’t notifies Level-2 if the incident is acknowledged by the level-1.
Note : we would like to notify level-3 if incident remains open for 120 mins or more so on and so forth for subsequent levels!
Is this possible at all? any leads on it is highly appreciated, Thanks!