Create PagerDuty issue when messaging slack channel

I’m pretty new to setting up PagerDuty, so please bear with me…

We created an #emergency-support Slack Channel for my team, and we want to utilize it so if anyone messages that channel, it fires off a Pager Duty incident so whoever is on-call can handle it.

Can anyone steer me in the right direction? I’m kind of lost atm… might be because it’s late and I need to sign off :sweat_smile:

Thanks in advance!

Hello KC,

Thanks for reaching out on our community space! To trigger an incident from a channel you need to use the /pd trigger command, this then opens a form for the user to fill out.

Hope this helps!

The Slack Workflow feature can be used with our PagerDuty action. This will allow anyone in your Slack instance to trigger a PagerDuty incident without needing to have an actual PagerDuty account.