I would like to know if we can create email alerts during cover gaps.
I understand that incidents are only created when there is a user assigned to the escalation policy.
Incidents are only created when an escalation policy has an on-call user. In other words, if there is nobody to assign an incident to when an event is sent to PagerDuty (due to a coverage gap on a schedule, for example), then an incident will not be created.
But I was wondering how can we have these incidents created and sent to email during cover gaps(when no user is assigned) so that it can be triaged at a later point of time?
Please let me know of other workarounds to handle this too.