I am trying to access the contents of an incident/alert created as a result of an inbound email integration, using the REST APIv2 like documented here:
Incoming emails are processed by the event rules and incidents/alerts are created as expected – however, when attempting to read the channel propert(y|ies) for the log_entry type ‘trigger_log_entry’, only the ‘summary’ channel property is available.
There was a very similar thread back in October of '18 where the log_entries[ ]= parameter needed to be pluralized to ‘channels’ instead of ‘channel’, but that also does not appear to work anymore.
Mentioned in the above documentation is that the available channel properties were only reflective of what existed at the time of writing, and it seems per the disclaimer that the important details in the email ‘body’ property are no longer available via the API.
Is this truly the case? If so, is there maybe a different resource where I can programmatically access the important details in an email’s body for a given incident/alert/log_entry?
Thank you very much for your time!