I am interested in automated incident room creation after certain Event Rule and priority conditions are fulfilled. My organization already has PD integrated with Slack and the slash commands such as “/pd trigger” are available. What is the best way to do this? I noticed there might be multiple ways to do this which are:
- Slack workflow builder with PD according to https://support.pagerduty.com/docs/slack-integration-guide#create-an-incident-trigger-slack-workflow.
- Custom app in Slack.
- PD Event Rule “Do these things” then “Custom Action (Webhook)”. I have attached screenshot.
- PD API on Incident “Set Channel” option.
Please advise on next steps.