Is it possible to auto resolve tickets during a specified time window where the on call resource wont get called out ?
Thanks for reaching out on our community page! We do not have the functionality to auto resolve incidents based on a time of day but we do have functionality called Support Hours. Support hours uses time of day to determine whether an Incident comes in as Low or High Urgency, if users have their notification rules configured to have Low Urgency Incidents have minimal notification e.g. email, the on-call user will not be disturbed in the same way a call or sms would.
Thanks - where would i find this option
You would find this under the ‘assign and notify’ section of a Service Profile.