Hi,
I am looking for a direct API (single GET call with ID or Start Date) to fetch the Incident Details ( or Report as CSV) with the below values,
"
- id
- incident_number (# column in basic report)
- description
- service_id
- service_name (Service column in basic report)
- escalation_policy_id
- escalation_policy_name
- created_on
- seconds_to_first_ack
- seconds_to_resolve (Duration column in basic report)
- auto_resolved
- escalation_count (the number of people the incident was escalated to)
- auto_escalation_count
- acknowledge_count
- assignment_count
- acknowledged_by_user_ids
- acknowledged_by_user_names
- assigned_to_user_ids
- assigned_to_user_names
- resolved_by_user_id
- resolved_by_user_name"