Would love to hear what others have done with the integration.
I’m doing basic stuff so far, like open a case, set the case to resolved when the incident resolves, assign the case to the right queue based on the escalation policy it’s assigned to, and set case field values based on the service the incident was triggered on.
What have y’all done?
Anybody found a good way to format the incident description in such a way as to look nicer in the Salesforce case’s Description field? (Even line breaks aren’t coming out that great.)