We use the PagerDuty API in our own incident tooling to add responders to incidents. I was added to a recent incident but I was not notified by PagerDuty. The incident timeline confirms this, showing an entry with:
Chris Evans requested Incident Managers (Chris Evans) through the website.
The API key we use is tied to my email address, and it’s my email and id that our tool uses in the ‘from’ field.
Am I using the API right here? Am I not being notified because it’s my API key/email that’s making the request to add responders?