In the Pagerduty notification email (PagerDuty ALERT) that is being sent in HTML format, we have the section called ‘DETAILS’ in the email body.
I am adding my Salesforce Org case URL as a hyperlink in the code so that expectation is that in the PagerDuty alert details section the case hyperlink is shown in the email body, instead, it’s showing as Text.
Check the screenshot below:
In the following link, it was stated that we can send clickable links in the truncated message of the 'Details ’ section.
Appreciate the help.
NOTE: Please route to the right team if wrong one is selected.