Add a user to an on-call schedule

How do we add a new user to our on-call schedule/rotation? Do we have to create a “new schedule,” or can we update the existing one?

You can simply add the new user to an existing schedule layer or create a new one and configure as needed for rotation and on-call periods.

Hi Ryan,

Doug here is correct! You can read more about editing existing schedules in our Knowledge Base here: https://support.pagerduty.com/docs/editing-schedules

If you run into any trouble editing your schedule, please feel free to reach out to us at support@pagerduty.com with further details and we’d be happy to assist with some in-depth troubleshooting.

Cassie Champagne
Technical Support Specialist
PagerDuty Support

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