Ability to trigger Response Plays based on Priority

Would like the ability to trigger response plays based on the impacted service AND the priority of the INC against that service. Don’t know if this already exist.

2 Likes

Hello Bradley,

This does not exist just yet I am afraid but we have had a previous feature suggestion of this nature and I have added your +1 to this request. Sorry we cannot help you out with this right now, but do let me know if you have any more questions.

John

2 Likes

+1 on this request. Would be nice to fire a response play based on the priority of an incident, regardless of the service on which the incident was created.

I would like to be added to this request also. Has this feature been looked into any further over the past year? Thanks!

Dan