24/7 Eyes on Glass "onsite" support - working hours, off hours, sleep hours

Rather than limiting a person to a timezone, which is a handle feature assuming everyone works business hours, and then goes on-call. For 24/7 onsite times this not the case. For example: if a second shift (16:00 - 00:00) is called, it will show as after hours or sleep time, when in fact those are that individuals working hours. Conversely if this person is contacted at 10:00am that may be that person’s sleep hours, rather than normal business hours.

A extra feature in the user profile could be “Working Hours” - This would go one step further in the reporting and trying reflect on call impact for all responders.

Hey Robert,

Thanks for your feedback - we always appreciate it. As you are aware we currently do not offer this functionality. However, I will pass along your feedback to our Product team and let them know what you are looking for.

Sorry we cannot help you out with this right now, but do let me know if you have any more questions.