Support & Feature Requests


FAQ Our Support team will share answers to the most common questions they get here. Integrations & Extensions Share and discuss the integrations you’re using, how various extensions help optimize your workflow, or get help setting up new ones. This category is actively monitored by our Support team.
Using cloudwatch alarms with Global events api v2 [Integrations & Extensions] (1)
Find Out Who is On-call Via Slack ( 2 3 ) [Integrations & Extensions] (46)
Email Integration - resolve all open incidents [Support & Feature Requests] (3)
How to let members of my team to choose / change time-slots in schedule? [Support & Feature Requests] (2)
How to schedule users as unavailable? Easier management of "Time-Dependent" groups. [Support & Feature Requests] (1)
Set incident priority from event severity [Support & Feature Requests] (2)
Severity level of alerts triggered by Spotlight [Support & Feature Requests] (2)
About the Support & Feature Requests category [Support & Feature Requests] (3)
Change Template Call-SMS [Support & Feature Requests] (2)
Why are on-call notifications only limited to 48 hours in advance [Support & Feature Requests] (2)
Solarwinds - Monitoring Applications Instead of Nodes [Support & Feature Requests] (4)
Send notifications when an override or a schedule change has been made [Support & Feature Requests] (3)
Need help with PagerDuty [Support & Feature Requests] (3)
Web page for Schedule not working [Support & Feature Requests] (3)
Shift Start/Stop Notifications [Support & Feature Requests] (4)
Is there a way to make response plays notify someone other then responder via scheudle [Support & Feature Requests] (5)
Integration with StackDriver [Support & Feature Requests] (3)
LibreNMS alert template [Integrations & Extensions] (3)
Content based Alert and incident registration in a single service [Support & Feature Requests] (4)
DataDog to PagerDuty [Integrations & Extensions] (3)
Incidents by type/category report [Support & Feature Requests] (3)
+New Extension option missing when going to Configuration > Extensions > Service Extensions [Integrations & Extensions] (3)
Restrict who can respond to Slack alerts [Integrations & Extensions] (3)
Push notification received but always silent (no vibrate or sound) [Support & Feature Requests] (3)
How to set maintenance window for a specific component in a Service [Support & Feature Requests] (3)
How to know your PD integration is up and running without a periodic check in [Support & Feature Requests] (5)
Differentiate alert creation or incident creation based on email content [Support & Feature Requests] (8)
Integration with Duo Security and Incident response [Integrations & Extensions] (3)
Integration with Anomali [Integrations & Extensions] (3)
Can I schedule shift overrides from the mobile app? [FAQ] (1)